About This Policy

Sunnystate Pest Control is a family owned pest control business operating across Brisbane and the Sunshine Coast. We are committed to handling your personal information with care and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, why we collect it, who we share it with, and what your rights are. If you have questions about this policy, contact us directly using the details at the bottom of this page.

What Information We Collect

We collect personal information that is necessary to respond to your enquiry and deliver our services. This includes:

Your name
Phone number
Email address
Suburb or property address
Details about your pest or termite issue
Property type and access notes relevant to your job
Service history and job records from work we have completed at your property

We only collect information that is relevant to the service you are requesting. We do not collect sensitive information such as financial details, health records, or government identifiers.

How We Collect Your Information

We collect your information in these ways:

Through the enquiry form on our website
When you call us directly at 0422 334 204
Through our online booking system
During a service visit, when the technician records job notes, findings, and recommendations
Via our job management system, ServiceM8, which stores job records and client details

Why We Use Your Information

We use your personal information to:

Call you back or respond to your enquiry
Provide quotes and confirm bookings
Schedule and deliver pest control and termite management services
Send service reminders, renewal follow-ups, and warranty notifications through ServiceM8
Maintain records of completed work, including findings and treatment details
Comply with legal and licensing requirements as a QBCC licensed contractor

We do not sell your personal information to third parties. We do not use your information for purposes other than those listed above without your consent.

Third Parties We Work With

To run our business, we use third party services that may handle your information. Each is listed below.

ServiceM8

We use ServiceM8 for job scheduling, quoting, invoicing, and record keeping. Your name, contact details, property address, and service records are stored within ServiceM8. ServiceM8 is an Australian product. For more information, visit servicem8.com/au/privacy.

Google Analytics and Google Ads

We use Google Analytics to understand how visitors use our website. This data is anonymous and aggregated. We also use Google Ads conversion tracking to measure enquiries and calls that result from our advertising. Google may use cookies and similar technologies to deliver this. For more information, visit policies.google.com/privacy.

Meta (Facebook and Instagram)

We advertise on Facebook and Instagram through Meta. We use the Facebook Pixel on our website, which allows Meta to show our ads to people who have visited our site. This involves the use of cookies. Meta may match website visitor data to Facebook profiles to deliver relevant advertising. For more information, visit facebook.com/privacy/policy.

Advertising Cookies and Tracking Pixels

Our website uses the following tracking tools:

Facebook Pixel: Tracks page visits and enquiry completions so we can run retargeting campaigns on Facebook and Instagram. Meta may use this data to build advertising audiences based on your website behaviour.

Google Ads Conversion Tracking: Tracks calls and form submissions that originate from a Google Ads click. This helps us understand which ads are generating real enquiries.

Google Analytics: Tracks anonymous website traffic including pages visited, time on site, and traffic source. No personal identifying information is included in this data.

You can opt out of interest based advertising at any time:

Google: adssettings.google.com
Meta/Facebook: facebook.com/ads/preferences
Through your browser or device settings by disabling cookies

How Long We Keep Your Information

We keep your personal information for as long as you are an active client and for a reasonable period after the client relationship ends. This is necessary for warranty periods, follow up service, and our legal obligations as a licensed contractor.

Job records may be retained for up to seven years in line with standard business record keeping requirements.

If you would like your information removed from our systems, contact us using the details below. We will respond within a reasonable time and advise whether any legal obligation requires us to retain certain records.

Your Rights: Access and Correction

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Ask us to correct information that is inaccurate, out of date, or incomplete
Ask us to stop using your information for direct marketing purposes

To make any of these requests, contact us directly. We will respond as quickly as practicable and in any case within 30 days. We will not charge a fee for making an access or correction request.

Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first. We will investigate and respond to your concern as quickly as possible.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

Contact Us About Privacy

For privacy queries, access or correction requests, or to opt out of marketing communications, contact us:

Sunnystate Pest Control

Brisbane and Sunshine Coast, Queensland

Phone: 0422 334 204
Web: sunnystate.com.au/contact

We aim to respond to all privacy queries within five business days.

Privacy Policy